Find answers to common questions about our luxury transportation services, booking process, and policies.
Frequently asked questions
How far in advance should I book my luxury transportation?
We recommend booking at least 24-48 hours in advance for standard services. For special events, corporate travel, or peak seasons, we suggest booking 1-2 weeks ahead to ensure availability. Last-minute bookings are accommodated when possible.
What information do I need to provide when booking?
Please provide your name, contact information, pickup and drop-off locations, date and time, number of passengers, and any special requirements. For airport transfers, we'll need your flight details. Corporate bookings may require additional company information.
Can I modify or cancel my reservation?
Yes, you can modify or cancel your reservation up to 24 hours before your scheduled pickup time without any fees. Cancellations within 24 hours may incur a cancellation fee. Please contact us as soon as possible for any changes.
Do you offer same-day booking?
Yes, we offer same-day booking based on availability. However, we recommend booking in advance to ensure your preferred vehicle and time slot are available. Contact us directly for urgent transportation needs.
Do you offer corporate transportation services?
Yes, we provide comprehensive corporate transportation including executive travel, client transportation, airport transfers for business travelers, and event transportation. We offer corporate accounts with billing options and detailed reporting.
What should I expect from my driver?
Our professional drivers are licensed, insured, and extensively trained. They arrive on time, maintain professional appearance, assist with luggage, and ensure a comfortable, safe journey. All drivers undergo background checks and regular training.
Are your vehicles insured?
Yes, our vehicle is fully insured with comprehensive coverage that exceeds state requirements. We maintain commercial auto insurance that covers passengers and third parties in the event of an accident.
Do you provide meet and greet services?
Yes, our drivers will meet you at your specified location with a professional sign displaying your name. For airport pickups, they'll meet you at baggage claim or a designated meeting point. We provide detailed pickup instructions before your trip.
What payment methods do you accept?
We accept all major credit cards, cash, and corporate accounts. Payment is typically collected at the time of service, though corporate clients may have different billing arrangements. We also accept digital payments through various platforms.
What happens if there's an issue during my trip?
In the rare event of an issue, our 24/7 customer service team is available to assist you. We have backup drivers ready to ensure minimal disruption to your travel plans. Your safety and satisfaction are our top priorities.